Privacy Policy

Impacdistance - Lda. respects your preferences regarding the collection and use of your personal data.

Personal Data, refers to information relating to an identified or identifiable natural person (Data Subject); A natural person is considered to be identifiable if they can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Impacdistance - Lda. respects your preferences regarding the processing of the Personal Data it collects. This Policy explains how Impacdistance – Lda. collects and uses your Personal Data, how you can control its use, and sets out our practices regarding the information collected. This privacy policy applies only to this website; Impacdistance - Lda. accepts no responsibility for access to other websites or services to which links on our communication channel may direct you.

What information do we collect about you?

CONTACT FORM

Data Collected: name, email address, telephone number and message.

Purpose: We may use this data to provide a quote for the provision of the service, to respond to queries, complaints, comments or concerns regarding the information included in the contact form relating to the processing of personal data, as well as to any other queries the user may have. Failure to provide the minimum personal data required will make it impossible for Impacdistance – Lda. to respond to the request.

Basis of Legitimacy: The processing of personal data collected via the contact form is based on the data subject’s consent.

CONTACT US VIA THE CONTACT METHODS PROVIDED ON THE WEBSITE

We also collect information from you when you voluntarily write to us or telephone us using the contact details provided on the website. The personal data collected is that which is necessary for the purpose for which you contacted us; in this context, we process data such as your name, address, telephone number, email address, subject matter and tax identification number. We ask that you do not send or share with us any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data, health data or data relating to sex life or sexual orientation.

The website usage information It is collected using cookies, but does not specifically identify you; the following data may be collected:

• IP address.
• Geographical location.
• Information about the device you are using to access the website, namely the browser type and version, operating system, screen resolution, preferred language, information contained in the HTTP headers, and user-agent version.
• The search engine you used to find and access the website.
• Date and time of activity on the website, as well as the web pages and content visited and clicked on.

It is important to note that this usage data does not deliberately identify you and, if it does identify you in exceptional circumstances, it will be anonymised immediately.

By providing this information, you are giving your informed and unambiguous consent to the automated processing of your personal data.

Some of the information requested is mandatory and is clearly marked as such; failure to provide this information or providing inaccurate details may affect the service provided.

How do we use your personal data?

The data collected is used to process your order, manage your account and, if you agree, to send you information by email about other products and services that we think may be of interest to you.

As a general rule, Personal Data provided in the context of business contact is not transferred to third countries. However, data may be shared within and outside the European Union where required by law or to comply with legal proceedings, to protect lives, to maintain the security of our services, and to protect the property rights of Impacdistance – Lda.

The business process does not involve automated decision-making, including profiling. No comparisons, cross-references or any other form of interlinking of the recorded information is carried out on this website.

Although the information provided is treated as private, the data collected will be used in accordance with the General Data Protection Regulation (GDPR) throughout the processing procedure; however, it may be necessary to transfer Personal Data confidentially to other bodies, in particular the judiciary, and when processing your request, we may send your data for the purposes of fraud prevention.

You have the right to submit complaint to a European Union supervisory authority regarding the protection of your personal data. Impacdistance – Lda. will cooperate with the supervisory authority by providing it with all the information requested by the authority in the exercise of its powers.

Impacdistance – Lda. is committed to the use and processing of personal data provided by users, respecting its confidentiality and ensuring it is used in accordance with its intended purpose, as well as to fulfilling its obligation to safeguard such data and to take all necessary measures to prevent its alteration, loss, unauthorised processing or access, in accordance with the provisions of current data protection regulations.

This website uses the SSL (Secure Sockets Layer) security protocol, which ensures that data is transmitted securely and in its entirety; in other words, data transmission between a server and the website user, and vice versa, is fully encrypted.

With regard to the confidentiality of data processing, Impacdistance – Lda. guarantees that any person authorised by it to process customer data (including its employees and suppliers) will be subject to a proper duty of confidentiality.

Impacdistance – Lda. only accepts registrations and requests for information from users aged 18 or over. If you are aware of any registration made by a minor, please let us know so that we can immediately remove their registration.

ACCESSING AND CORRECTING YOUR INFORMATION

We want to ensure that the information we hold about you is accurate and reliable.

We rely on you to provide us with accurate and complete information and to update your details in the event of any changes to the information provided. You warrant and are responsible, in all circumstances, for the accuracy, truthfulness and authenticity of the personal data provided, and undertake to keep it duly up to date.

USERS’ RIGHTS AND DATA RETENTION PERIODS

You have the right to withdraw your consent to the processing of your personal data at any time, without this affecting the lawfulness of any processing carried out on the basis of the consent previously given. You may also request from Impacdistance - Lda. access to your personal data, its rectification or erasure, as well as the restriction of processing in relation to you. You may also object to the processing, exercise your right to data portability, and request a copy of the information we hold about you. If you wish to request a partial or full copy of the information held about you, please email us at geral@leiriashuttle.pt.

If the requests submitted by the User are manifestly unfounded or excessive, in particular due to their repetitive nature, Impacdistance - Lda. may, in accordance with the applicable legal framework, require payment of a reasonable fee, taking into account the administrative costs of providing the information or communication, or of taking the requested measures, or may refuse to comply with the request.

Unless otherwise provided for by law or regulation, Personal Data will be retained only for the minimum period necessary for the purposes for which it was collected or subsequently processed, after which it will be deleted.

The further processing of personal data for a purpose other than that for which the data was collected requires the data subject’s consent. Prior to such processing, the data controller shall provide the data subject with information regarding that purpose and any other relevant information.

Users will also be entitled to effective judicial protection and to lodge a complaint with the National Data Protection Commission if they consider that the processing of their personal data infringes the RGPD.